Customer satisfaction is always important to us. Flexibility has a big part in our money refund policy.
If you wish to obtain a refund for a product we provide, you are requested to browse through this page and understand how our refund system works before applying for a refund requisition.
REFUND POLICY FOR LIVE WEBINAR/ON-DEMAND/PRE-RECORDED :-
Edupliance will issue 100% of order amount as refund if all live webinars / On-Demand /Pre Recorded Webinars is being cancelled on the following circumstances:-
- Cancelled by Edupliance due to unforeseen circumstances/technical problems .
- Cancelled by a customer before the webinar date.
Edupliance do not hold any liability to refund in the following scenario:-
- If a customer/attendee has left the webinar in the middle of it/after logging in.
- If there is any technical problem at customer/attendee’s end.
- If a customer is not satisfied with presentation or audio content of the webinar.
In the case of refund due to unable to listen to audible or problem with visual part or any other technical problem during live webinar/on-demand/pre-recorded webinar, then it will be properly scrutinized on the basis of time and duration provided by the customer/attendee. Once, we have reconciled and are satisfied, we would initiate the process of your refund.
REFUND POLICY FOR DVD/ TRANSCRIPT/ANY DIGITAL DOWNLOAD:-
- Edupliance will issue 100% money refund, in case of cancellation of DVD/CD or Transcript before webinar commencement date.
- If you have received damaged or non-functional DVD/CD, then customer shall return it within 20 days after delivery. No refund is possible in the case of DVDs/CD or Transcript or any other digital downloads.
REFUND POLICY FOR COMBO OFFER:-
This Policy is applicable if the customer has bought any combination of Live Webinar, On-demand, DVD, Transcript or any digital download.
- If you are making a part cancellation of the order, For e.g. – If you have bought Combo offer of live Webinar + DVD and decided to cancel DVD from it. You would be charged according to original price of the Live Webinar and rest of the amount will refunded back to your account.
- Policy for Live/On-demand/Pre-recorded Webinar and DVD/Transcript/Any digital download stands along with this combo offer policy.
Please get in touch with our Customer Care for more details on the refund process for combo offers.
Edupliance webinars are subject to customer demand. Edupliance reserves the right to cancel/postpone webinars on any subject at short notice at no loss or liability where, in its absolute sole discretion, it deems this necessary and binding.
Questions or Complaints:-
For any general questions about your registration, refund status (if any) and complaints regarding your refund details, please contact firstname.lastname@example.org to sort out your queries.