a3-8d-or-capa-…-which-is-best-for-your-organization

A3, 8D or CAPA … Which is best for Your Organization?

Live Webinar

  • 60 minutes
  • 10 Days Left
     Aug 18, 2020
  •   01:00 PM - 02:00 PM ET
    10:00 AM - 11:00 AM PT

All management system standards (such as ISO 9001, 14001, 45001, 13485, 27001, 55001 … as well as cGMP and other regulations) require corrective action as part of the PDCA process when significant events (product, process, equipment, and accidents … failures) occur. Unfortunately, many organizations develop or adopt a corrective action model without being aware of other options and their respective values. In the quality field the Toyota A3, automotive 8D, and the general term CAPA (corrective and preventive action) are widely used. However, each has different actions, levels of specificity and governance, suited to different types of problem situations.

Join this session with expert speaker Duke Okes, where he will review these and other corrective action processes to point out the commonalities and differences, as well as how 5Ys supports only a small (but important) portion of the analysis. Also emphasized will be the nature of the thinking required in order for the process to fully reach its potential.

Session Highlights:

This webinar will cover the following topics.

  •  Why 5Ys is not enough 

  • Why correction should be performed before even considering corrective action in many cases. 

  • Who should be involved from an execution versus oversight role 

  • What is assumed even if not explicit in the process 

  • Critical linkages to other management system processes

Why You Should Attend:

This Webinar will make you understand the two different purposes of A3 along with a double fishbone diagram that helps expand the range of causes explored. Additionally, it will give exposure to a more rigorous CAPA process based on 21CFR 820.100 and How risk assessment is integral throughout the corrective action process.

Who Should Attend:

  • Quality & Process Engineers 

  • Quality Technicians 

  • SPC Supervisors 

  • Production Supervisors 

  • Personnel involved in process development and validation 

  • Manufacturing/Operations Personnel 

  • Process Improvement Personnel 

  • Supplier Quality Personnel 

  • Managers of quality, environmental, IT, etc. management systems 

  • Quality engineers 

  • Corrective action coordinators 

  • Internal management system auditors


*You may ask your Question directly to our expert during the Q&A session.
** You can buy On-Demand and view it at your convenience.

Duke Okes

Duke Okes

Duke Okes has consulted with organizations for over 35 years, primarily in the areas of implementation of quality management principles, systems and techniques. He holds degrees in technology, business and education and is an ASQ Fellow and certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor.

He has presented hundreds of workshops and webinars on root cause analysis and corrective action, risk-based thinking and FMEAs, quality and risk-based auditing, human error and other quality management topics. His books on root cause analysis and performance metrics are consistently recommended for quality practitioners.

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