avoiding-attacks-bites-confrontation-with-residents-critters

Avoiding Attacks, Bites, & Confrontation with Residents Critters

Live Webinar

  • 90 minutes
  • 10 Days Left
     Sep 05, 2019
  •   01:00 PM - 02:30 PM ET
    10:00 AM - 11:30 AM PT

Have you been bitten by a resident’s cat or charged by a dog? Has a repair tech been challenged by a critter upon entering a unit? Whether or not you allow pets, you likely have animals on your property. Whether ordinary pets, service animals as defined by the Americans with Disabilities Act, or assistance animals accommodated under the Fair Housing Act, maintaining on-the-job safety around residents’ critters is vital for you and your team.

Join this session by expert speaker Jo Becker, where she will teach you the fundamentals of critter body language based on key differences between predator and prey animals. It will also demonstrate how you can alter your own body language – playing up or down predator and prey traits – in order to decrease the likelihood of attack while increasing customer and community relations on the job.

Session Highlights:

  • Key distinct characteristics of predator and prey animals

  • Body language fundaments and communication tips for reading and communicating with residents

  • Warning and welcoming signs

  • Tips for de-escalating or dominating a situation involving an unfamiliar or unfriendly critter

Why You Should Attend:

You will be able to…

  • Understand the difference between predator and prey animals, and identify which you are and whether the critter you encounter is acting as a predator or prey.

  • Identify key warning or welcome cues.

  • Alter your own body language based on your reading of critters you encounter at your property and your desire to either deescalate or dominant a given situation.

  • Enhance customer service when interacting with residents and prospects accompanied by critters.

Who Should Attend:

  • Leasing managers

  • On-site managers

  • Portfolio managers

  • Compliance officers

  • Resident services coordinators (in affordable housing communities)

  • Maintenance and service technicians

  • Community concierges (in high-end housing communities)

  • Independent landlords or small operators

  • Homeowners association and community managers


*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it as per your convenience.

Jo Becker

Jo Becker

A Realtor®-turned-fair housing advocate, Jo Becker was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years. There she trained over 10,000 individuals to consistently rave reviews.

Jo’s focuses on training housing providers including property managers, maintenance and service technicians, and private landlords. She has also studied emergency preparedness and disaster response with a focus on animals since 2005. She often combines the two bringing urgent, timely information about animals-in-housing to the housing industry.

Today Jo’s career consists of an unexpected alchemy of public speaking and writing on topics that blend lifelong passions and multiple career experiences. Regardless of topic or audience, Jo’s aim is to inform, empower, and inspire with historical and relatable context, understandable concepts, and bottom line considerations.

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