Communicating in Challenging Situations

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CEU Approved

  • 90 minutes

"Conflict Resolution For Dealing With Difficult People in The Workplace"

What do you think of when you think of – communication? How adept are you at communicating with others? Do you ever wish you could say “No” and not feel guilty? Do you and your spouse seem to be speaking in two different languages? And, how about that boss of yours – always disrespectful and rude – how do you deal with that?

It can sometimes be a challenge to convey messages to others, particularly when what we need or want to say is difficult. Are you able to do so with respect? Or are you someone who tends to be more passive and avoid confronting someone else?

In this webinar expert speaker Susan Strauss, will discuss that Communication skills are important in working and living together effectively. Whether we are communicating with coworkers, team members, and customers or with family and friends. Communication plays a pivotal role in your relationships with others.

Session Highlights:

  • Recognize your “self” as the tool of your communication

  • Discuss the essential communication skills of listening and paraphrasing

  • Differentiate among passive, aggressive, assertive, and passive-aggressive communication

  • Identify roadblocks that prevent you from delivering difficult messages

  • Review 10 assertiveness techniques to communicate more effectively.

Why You Should Attend:

In this webinar attendees will understand that communication is how we live our lives whether at work, at home, or with friends. The inability to communicate in a respectful dignified way is sometimes a challenge for us all. Whether we are telling someone we love them or needing to confront a colleague on misbehavior – it can be stressful. This webinar teaches you how to use specific techniques in a variety of situations.

Who Should Attend:

  • Business owners

  • Managers And Supervisors

  • Vice President

  • Associates

  • Directors

  • HR Generalists

  • Administrative Assistants

  • HR Payroll Staff

Ask your question directly from our expert during the Q&A session following the live event.

Susan  Strauss

Susan Strauss

Dr. Susan Strauss is a national and international speaker, trainer and consultant. She has worked as a psychiatric nurse and her undergraduate degree is in psychology and human services. Her specialty areas include discrimination, harassment, and bullying; management/leadership development, and organization development. She is a registered nurse and has functioned as a psychiatric nurse. She works as an expert witness for discrimination lawsuits. Susan also trains and consults with business, education, healthcare, law, and government organizations from both the public and private sector.

Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other television and radio programs as well as interviewed for newspaper and journal articles such as the Times of London, Lawyers Weekly, and Harvard Education Newsletter.

Susan has presented at international conferences in Botswana, Egypt, Thailand, Israel, Bali, Beirut and the U.S. She has consulted with professionals from other countries such as England, Australia, Canada, Beirut and St. Maartin, Israel, Bali, and Middle East. She has her doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and professional certificate in training and development.

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Edupliance is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

This webinar has been approved for 1.5 HR (General) recertification credit hours toward California, GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

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