curb-costly-complaints-fair-housing-mistakes-misunderstandings-misinformation

Curb Costly Complaints: Fair Housing Mistakes, Misunderstandings & Misinformation

Live Webinar

  • 90 minutes
  • 4 Days Left
     Jan 28, 2021
  •   01:00 PM - 02:30 PM ET
    10:00 AM - 11:30 AM PT

Missteps in fair housing and other areas can create expensive lawsuits. Sometimes we guess what we should do, we listen to rumors and gossip, get bad advice, and make poor decisions that create complaints.  The speaker receives many questions regarding hard to understand, or seemingly simple situations and blunders that can get an apartment community in trouble.  You may be surprised that the way you are dealing with resident and property management issues can turn into costly mistakes. 

Join this session by expert speaker Anne Sadovsky, where she will explain the various Fair Housing issues that can land you costly troubles and how to avoid them using your soft skills.

 Session Highlights: 

Communities get in trouble because of the following reasons. All these and many more things will be covered in the session- 

  • Not having vendor agreements regarding discrimination 

  • Mishandling requests for assistance animals 

  • Incorrectly assigning handicapped parking places 

  • Playing favorites at renewal and rent increase time 

  • Not giving enough information upfront, before lease signing 

  • Not being clear on resident complaints; smoking, cooking odors, parking 

  • Getting overly familiar with residents; one marijuana plant, being friends, hugging, misunderstood compliments 

  • Not updating documents, signage, and fair housing updates 

  • Not preparing scripts for answering tough questions 

  • And more. . . . . 

Why You Should Attend: 

The number one reason that people stop ‘Doing Business’ with any property/company is the way they are spoken to and treated by the staff.  In today’s environment dealing with COVID-19, residents/customers are scared, angry, and frustrated.  And they are quick to file complaints about many things! 

Management companies tend to train hard skills versus soft skills. This webinar helps us understand why knowledge of the product, the laws, and most importantly how to provide improved services are important. 

Who Should Attend: 

  • Entire site staff 

  • Regional managers 

  • Owners 

  • Operators 

  • Management Company Executives

  • Regional Supervisors 

  • On-site Property Managers and Assistants 

  • Leasing Team 

  • Maintenance Techs




*You may ask your Question directly to our expert during the Q&A session. 

** You can buy On-Demand and view it at your convenience.

Anne Sadovsky

Anne Sadovsky

Our speaker today has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. She is a contributing writer for many publications, had earned a Texas Real Estate license and Certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

She has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, fun but no nonsense. Anne lives in Dallas with her husband, two funny Chiweinies and two very talkative parrots.

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