Demystifying Customer Experience Management in Education – Successfully Launching Customer Experience Management at your Education Institution

Live Webinar

  • 60 minutes

Leading companies, like Amazon and Tesla, understand that how they deliver service to customers is beginning to be just as important as what they deliver. In fact, for many outstanding companies, their customer experience is seen as a competitive advantage. Today's learners are savvy when it comes to customer experience, they expect great service. Is your institution equipped to create a high-quality customer experience?

In this webinar, you will take the mystery out of customer experience and show you how to launch customer experience management at your education institution. Join this session by expert speaker Charlene Talbot-Paul, where she will discuss why is CXM important? And what is the value of CXM?

Session Highlights:

  • What is Customer Experience (CX) & Customer Experience Management (CXM)?

  • The Human Experience and the Student Experience

  • The CXM Operating Model adapted for the education sector

  • Analytics: Experience (X) Data and Operations (O) Data

  • CXM Competencies

  • Stages of CXM Development in educational environments

  • Strategies to get you started with CXM

Why You Should Attend:

Participants will gain an understanding of customer experience, customer experience management, the value of customer experience and customer experience management and the competitive advantage it can provide their organization. This webinar will benefit participants who are looking to implement or develop customer experience management as part of the operating model at their institution

Who Should Attend:

  • Customer service managers

  • Customer service directors

  • Vice presidents

  • Student services managers

  • Student services directors

  • Assistant vice presidents

  • Deans

  • Chairs

  • Provosts

  • Principals

  • Assistant principals

  • Operations managers

  • Operations directors

  • Executive directors

  • Training directors

  • Curriculum developers

  • Customer experience

  • Customer service

  • Student services

  • Leadership

  • Executives

  • Operations

  • Higher education

  • Post-secondary education

  • Vocational

  • College

  • University

  • Charter schools

  • Public schools

  • Private schools

  • Academy

  • Institution

*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it as per your convenience.

Charlene Talbot-Paul

Charlene Talbot-Paul

Charlene Talbot-Paul has over 14 years of experience in higher education and is the founder of Attainment Consulting, a consulting firm focused on helping educational institutions and the organizations supporting them succeed in the rapidly changing higher education environment. She has served as the Director of Business Development at the American Council on Education (ACE), the nation's largest and most visible association representing all sectors of higher education, where she led the international expansion of the CREDIT program to increase postsecondary educational attainment through higher education innovations such as MOOCs (Massively Online Open Courses), competency-based education and alternative credentialing. Charlene has held leadership positions in higher education focused primarily on nontraditional students. She has served on the advisory board for business programs at South University and is a member of the board of HEPSEF (Higher Education Partnership of Southeast Florida) a consortium of colleges and universities in South Florida.

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