Documentation Resident Violations an Everyday Management Issues in a Multifamily Properties

On Demand

  • 60 minutes

The topics covered are what a manager or property owner deals with on a daily basis. It will provide you with a new way of handling these situations. Sometimes managers need fresh ideas on how to handle these issues. This session will provide fresh new ideas that you can use every day. Residents aren’t always on their best behavior and one must document the infractions so that your property provides safe and peaceful enjoyment for everyone.

This webinar covers many of the common issues facing property managers and property owners today. We will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. Also discussed are assistance animals and the latest rulings on verification. This has been a “hot topic” recently and you will receive guidance and what to do.

Join this session by expert speaker Paul Flogstad, where he will discuss what proof is needed when one has to go to court to evict a tenant.

Session Highlights: 

  • What can I do with a resident who is a hoarder?

  • How do I handle resident harassment and bullying?

  • What do I do about pets and companion/service animals?

  • How do I handle unauthorized residents?

  • Subleasing?

  • What do I do with pet infraction’s?

  • I have parking violations-now what?

  • Damages found during inspections.

  • Drugs – smoking weed, now what?

  • How to handle noise complaints.

  • How about amenities violations?

  • Communication documentation

  • Texting documentation.

  • What tools do I need?

  • Rules on Assistance animals

Why You Should Attend:

All of these problems are a daily occurrence at most properties. This session will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Correct documentation of the various violations is key. We will discuss what proof is needed when one has to go to court to evict a tenant.

Who Should Attend:

  • Property Managers

  • Property owners

  • Builders

  • Developers

  • Realtors

  • Housing Authorities

  • Leasing Consultants

  • Housing Authority Staff

*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it as per your convenience.

Paul Flogstad

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. After college graduation he was in law enforcement for 4 years. From that point on, he has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training. 

Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development and Tax Credit programs. In this role he supported managers by training, compliance, budgeting, developing policy and procedures as well as creating successful marketing strategies. Previously was a regional manager for a large property management company in South Dakota. 

For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management. 

In 2007 he formed Property Management Solutions. In this capacity, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies. 

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

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