Establishing Appropriate Quality Metrics and Key Performance Indicators (KPIs)

Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, they have the ability to change behavior, drive quality culture and improve both individual and company performance. This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.

In this webinar join expert speaker Kelly Thomas, where she will explain the difference between Key Performance Indicators (KPIs) and metrics. Thomas also discusses how to utilize Quality metrics to improve both individual and company performance.

Session Highlights:

Part 1 – Establishing Appropriate Quality Metrics

• Understand why metrics are important to both individuals and management
  

• Review common Quality metrics and the associated mathematical equations
  

• Discuss the use of dashboards
  

• Discuss common errors associated with establishing metrics
  

Part 2 – Driving Quality Culture through appropriate Quality Metrics

• Understand that what gets measured will directly impact employee behaviors
  

• Discuss how to ensure Quality metrics will result in the behaviors you want
  

Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics

• Review the contents of the FDA guidance on Quality Metrics
  

Why You Should Attend:

This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.

Who Should Attend:

• Regulatory Affairs professionals
  

• Quality Managers
  

• Quality Engineers
  

*You may ask your Question directly to our expert during the Q&A session.
** You can buy On-Demand and view it as per your convenience.