fair-housing-things-you-say-can-make-a-courtroom-your-classroom

Fair Housing Things You Say Can Make a Courtroom Your Classroom

Live Webinar

  • 60 minutes
  • 3 Days Left
     Apr 23, 2019
  •   01:00 PM - 02:00 PM ET
    10:00 AM - 11:00 AM PT

Apartment professionals make the same fair housing mistakes over and over. Most complaints filed are related to accessibility, parking, occupancy standards, and assist animals. Race discrimination is still an issue as are occupancy standards and familial status. Being ignorant of the laws is no excuse. Education is available in many forms. The maintenance staff must be educated to prevent verbal mistakes and to prevent performing service requests based on favorite residents, and more.

Join this session by expert speaker Anne Sadovsky, where she will teaches you how to handle an upset and angry resident, use the fair housing poster to make your point, and protect your organization from costly lawsuits.

After attending the webinar, you will be able to choose the right words when communicating with a resident, and create positive responses and referrals for your organization.

Session Highlights:

  • The Five top fair housing complaints filed

  • Staying cool when under fire, controlling your temper

  • Choosing words that help the resident understand the laws

  • How to use the fair housing poster to make your point

  • How to handle a resident is upset and angry

Why You Should Attend:

Attendees will learn to think before they speak or fire off a letter or notice to the resident. Examples of our biggest mistakes will be given. Communication education is necessary to prevent costly mistakes, poor reviews, a lost residents and applicants. Our speaker will discuss how to avoid incorrect verbal and written communications – such as speaking in the heat of anger, firing off a letter or a notice to a resident – and how to prevent complaints and lawsuits, as well as intimidation and hostility. She will provide practical examples of the biggest mistakes people have made – and coach you on how to prevent them. Sadovsky will also walk you through true cases and scripts you can use when handling fair housing accommodation requests and complaints.

Who Should Attend:

  • Owners

  • Supervisors

  • Corporate employees who interact with residents

  • Regional and assistant managers

  • On-site business managers

  • Leasing professionals

  • Maintenance professionals


*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it as per your convenience.

Anne Sadovsky

Anne Sadovsky

Our speaker today has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. She is a contributing writer for many publications, had earned a Texas Real Estate license and Certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

She has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, fun but no nonsense. Anne lives in Dallas with her husband, two funny Chiweinies and two very talkative parrots.

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