Help you understand how to tap into employee commitment Unravel what engages and disengages employees
Detail the 6 key skills necessary for effective coaching
Share a useable 5-step model for conducting a coaching session
Clarify the differences between coaching, mentoring, teaching, and directing
Provide over 44 questions to drive action and accountability
How to start off on the right foot by creating clear expectations
How poor performance affects organizational performance and work environments
How progressive discipline policies can hurt you
Why probationary periods may be a bad idea
What is employment-at-will and when can you use it?
The key concepts in just cause Steps for conducting disciplinary investigations
How to hold employees accountable for sustained change
Dealing with difficult people 11 barriers supervisors face in managing behavior
Methods for objectively documenting Toxic Attitude Syndrome
How to prepare for termination
How to prepare for and conduct a disciplinary meeting
Setting SMART goals for employee performance
How to use last chance warnings
Understand how to make effective Influence
Understand "Influence" does not come with the roles
How Leadership impacts Influence
Key skills to earn trust in a professional work environment
Key skills and factors that can build your Influencing power
Problems that can Interfere with your ability to be viewed as someone with Influence
Successfully Influencing others requires Mastery of Eight Strategies
Understand Resistance to change
Adapt to Social/Communication styles
Develop your Personal Power
Pass the Microphone
Stress Benefits over Feature
Synthesize, Synthesize, Synthesize
Have an Elevator Pitch at the Ready
Persistence
What employee feedback really is, as well as what it is not
8 steps that must be followed in order to provide employees with effective performance feedback
Why it’s important to provide employee feedback and how it impacts the entire workplace
Practical tips and techniques for providing critical feedback focused on end-results to employees
A framework for ensuring that feedback is meaningful and well-received
How feedback is the best way to improve employee productivity and satisfaction
How being proactive in meeting an employee’s needs for feedback improves employee perception of supervisory effectiveness
Common mistakes that supervisors make when giving feedback and how to avoid these mistakes
How to get in the habit of providing feedback to employees regularly.
Motivating: What older workers can be motivated about in comparison to younger employees andwhat kind of incentives and retention programs work best for each age group along with self-paced training
Engaging: Techniques for getting 100% effort from long-time employees
Change: How you can adjust your motivation approach in order to help different generations of workers to embrace constantly evolving changes in your company’s working style
Best Practices: Examples of effective senior employee retention from companies around the world
Interactions: Steps HR professionals and managers can take to help multi-generation employees communicate with each other with ease and how they can work and grow with each other without any alienation of interests