Dealing with Service and Support Animals in Times of Coronavirus Pandemics, Quarantines & Modified Business Activities

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Live Webinar

  • 90 minutes

Dealing with service and support animals as reasonable accommodations for employees, students, and customers with disabilities were challenging before the coronavirus came along. The current COVID-19 crisis will end. Meanwhile, among the multitude of things that will have changed forever will be our vigilance against future pandemics. This will create a whole new menu of issues involving animals in our workplaces, on our college campuses, in research laboratories, and in multi-family dwellings and college residence halls.

There’s a lot of confusion between Emotional or Comfort animals on one hand and genuine Service Animals on the other. Knowing the difference between the two types of animals and how the law deals with each is crucial to complying with the ADA, as well as the federal Fair Housing Act.  In our post-COVID-19 world, it also will be crucial to know which species of potential support animals may pose pandemic threats.

In this presentation, Dr. Jim Castagnera covers not only the essential but well-trodden terrain of animals as reasonable accommodations. He also looks ahead to the summer and autumn and what will have changed in the aftermath of the "Coronavirus Lockdown” along with the new “HUD Notice FHEO 2020-21” aka “Assistance Animal Notice” regs.

Session Highlights:

  • HUD Latest FHEO Notice – “Notice FHEO 2020-21” aka “Assistance Animal Notice”

  • How the ADA, Section 504 and the Fair Housing Act impact the ability of employees and customers to bring animals into their apartments, their workplaces, onto planes, and into public venues

  • How to develop effective Service and Assistance Animal policies and how to communicate these policies to employees and customers alike.

  • How to understand the legal and practical distinctions between service animals and comfort (aka support) animals. 

  • How to design and deliver training for critical populations on campus such as public safety/security officers, residence life teams, and faculty members. 

  • How to identify the legal limits to the use of service and comfort animals and the responsibilities your institution may place on those who require such animals 

Why You Should Attend:

Our workplaces, campus residences, apartment houses, and even our public transportation and airlines are becoming a Noah’s Ark, while concurrenlty we are coping ---literally on an annual basis --- with epidemics and pandemics, from SARS to MERS toe Swine Flu to Ebola to COVID-19.  Federal, state and local laws are struggling on parallel tracks to keep current with the proliferation of support animals on the one hand, and with epidemics and pandemics on the other.  Dr. Castagnera is one of the very few HR-Compliance experts who is looking at both of these issues in-depth and is also drawing a potential connections between the two.  This is why this webinar on service and support animals can promise you the basics, plus the cutting edge in a single 90-minute, information-and-guidance-packed program.

Who Should Attend: 

  • Disability/accessibility professionals 

  • Student life professionals 

  • Public Safety officers 

  • Facilities managers

  • University counsel

  • Higher Education Administrators

  • Regional VP/ Regional/Area Manager/Supervisor

  • Property Manager/Supervisor

  • Community Manager/Director

  • Leasing Manager

  • Leasing Professional

  • Maintenance Supervisor

  • Senior Management

  • General Counsel

  • EEO officers

  • Risk Management Staff

  • Residence life professionals and students (e.g., RAs)


You may ask your Question directly to our expert during the Q&A session.

 ** You can buy On-Demand and view it at your convenience.

Jim Ottavio Castagnera

Jim Ottavio Castagnera

Dr. Jim Castagnera, Esq. holds a JD and a PhD from Case Western Reserve University. He spent 10 years as a labor, employment and IP lawyer with the major Philadelphia law firm Saul Ewing, before entering higher education. For the past 22 years he has been legal counsel and associate provost at a central New Jersey university. He also is the principal consultant and co-owner of K&C HR Enterprises/Holland Media Services, which provides writing, educational and consulting services to its clients, primarily in business and employment law, higher education/non-profit law and policy, and enterprise risk management.

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This webinar has been approved for 1.5 HR (General) re-certification credit hours toward California, GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for re-certification credit.

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