Assistance an Service Animals: What you need to know this Fair Housing Month

Live Webinar

  • 90 minutes

You know that disability-related animals must be accommodated in housing. But are you familiar with the reasonable accommodation process under the federal Fair Housing Act? Are your rules, procedures, expectations, and personal behavior helping or likely to harm your compliance efforts?

 Join this session by expert speaker Jo Becker, where she will cover the ins and outs of reasonable accommodations as it relates to assistance animals including definitions, common misperceptions, frequent pitfalls, the verification process, what’s “reasonable,” and more!

 BONUS! We’ll touch briefly on two more important points about animals in apartments:

 Body language and on-the-job safety for you and your team, and Proactive disaster planning focused on residents’ critters (be they pets or assistance animals) as a win-win marketing strategy. 

Session Highlights: 

This webinar will provide you the knowledge to:

  •  Review current assistance animal accommodation policies and practices for compliance

  •  Craft policies and rules based on practical expectations for disability aid animals 

  • Respond to accommodation requests promptly and appropriately 

  • Recognize the differences (and legal distinctions) between service animals, assistance animals, pets, and other critter classifications such as emotional support animals 

  • Appreciate how professionalism and customer service can be enhanced through safe, effective interactions with residents (and prospects!) and their animals

 Why You Should Attend: 

  • Definition of disability 

  • Trio of disability protections

  •  Fundamental principles of disability-related accommodation under the federal Fair Housing Act, including: 

  • Residents / prospects’ right to ask (how, when)

  •  Your obligation and your rights 

  • What’s “reasonable” and legal reasons for denying

  •  What you should know about the verification process

  •  Assistance animals as an accommodation: 

Who Should Attend:

  •  Leasing managers 

  • On-site managers 

  • Portfolio managers

  •  Compliance officers

  •  Resident services coordinators (in affordable housing communities)

  •  Maintenance and service technicians Community concierges (in high-end housing communities) 

  • Independent landlords or small operators


*You may ask your Question directly to our expert during the Q&A session. 

** You can buy On-Demand and view it as per your convenience.

Jo Becker

Jo Becker

A Realtor®-turned-fair housing advocate, Jo Becker was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years. There she trained over 10,000 individuals to consistently rave reviews.

Jo’s focuses on training housing providers including property managers, maintenance and service technicians, and private landlords. She has also studied emergency preparedness and disaster response with a focus on animals since 2005. She often combines the two bringing urgent, timely information about animals-in-housing to the housing industry.

Today Jo’s career consists of an unexpected alchemy of public speaking and writing on topics that blend lifelong passions and multiple career experiences. Regardless of topic or audience, Jo’s aim is to inform, empower, and inspire with historical and relatable context, understandable concepts, and bottom line considerations.

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