The Power of Resolving Conflict for Property Management Professionals What to do When a Resident is in Your Face!

Live Webinar

  • 60 minutes

As long as there has been life on this planet, there has been conflict. Today it is costly and dangerous to be in conflict with others. Renters are particularly sensitive to the mishandling of their requests and their needs and they are very quick to complain. Property management teams are often stressed by demands of residents, overwhelming workloads and stress. In today’s world it is not only dangerous to be in conflict with others, it is also dangerous. You will learn to communicate peacefully and successfully.

Join this session by expert speaker Anne Sadovsky, where she will discuss how to stay calm when residents are upset and blaming. She will also explain how to use words that work to create a peaceful environment and keep satisfied residents.

Session Highlights:

  • The cost of conflict

  • Losing an adversarial attitude

  • Peacefully handle disputes

  • Foster dignity and respect

  • Use common sense to reach win/win solutions

  • Increase your properties bottom line by working in harmony with residents

  • Understand the management teams part in a profitable property

  • Speak in a manner that calms and impresses your ‘customer’

  • Be a successful mediator

Why You Should Attend:

Many of us have high ‘deserve levels”, shorter fuses, and are more outspoken. Combined with lack of respect for others and the use of profanity, we often find ourselves in conflict. The result is loss of time and productivity, stress causing physical symptoms, lost relationships, legal fees and unhappy customers who post negative reviews on social media

Who Should Attend:

  • Regional Supervisors

  • Property Managers

  • Area Managers

  • Service team

  • Owners

*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it as per your convenience.

Anne Sadovsky

Anne Sadovsky

Our speaker today has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. She is a contributing writer for many publications, had earned a Texas Real Estate license and Certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

She has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, fun but no nonsense. Anne lives in Dallas with her husband, two funny Chiweinies and two very talkative parrots.

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