Who Can Verify Reasonable Accommodations?

Live Webinar

  • 60 minutes

Receiving requests for reasonable accommodations, as well as modifications, are a common occurrence. And, of course, requests for disability-related aid animals are prevalent. It is essential for apartment managers to know what these requests entail and how to properly handle them. Part of that understanding involves knowing that there are differences between service and assistance animals under the law and that the Dept. of Housing and Urban Development’s (HUD’s) guidance on who can verify the need for animal accommodations is different than other accommodations and modifications.

Nationwide there’s massive confusion – and, yes, abuse as well – when it comes to animal requests. The matter’s make all the more confusing as the industry has been hit by a blitz of online verifications.

Join this session by expert speaker Jo Becker, where she will discuss how does HUD’s guidance different when it comes to animal-related accommodations?

Session Highlights:

We’ll grapple with these and other questions:

  • Who can verify a reasonable accommodation or modification request?

  • What does the Dept. of Housing and Urban Development (HUD) have to say on the matter generally?

  • What is a “service animal” under the Americans with Disabilities Act (ADA)?

  • What is an “assistance animal” as it relates to the Fair Housing Act (FHA)?

  • What’s HUD’s guidance about online verification sources?

Why You Should Attend:

In this session, we’ll quickly review the basics of accommodations and modifications under the Fair Housing Act (FHA) as well as clarify important distinctions between service and assistance animals, along with other, ubiquitous terms such as emotional support animals. Then we’ll move on to look at HUD’s specific guidance as it relates to the issue of verification.

Who Should Attend:

  • Leasing and on-site managers

  • Portfolio managers

  • Compliance officers

  • Resident services coordinators (in affordable housing communities)

  • Community concierges (in high-end housing communities)

  • Independent landlords or small, “Mom and Pop” operators

*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it as per your convenience.

Jo Becker

Jo Becker

A Realtor®-turned-fair housing advocate, Jo Becker was a licensed housing provider for 8 years before working for a statewide fair housing nonprofit for 10 years. There she trained over 10,000 individuals to consistently rave reviews.

Jo’s focuses on training housing providers including property managers, maintenance and service technicians, and private landlords. She has also studied emergency preparedness and disaster response with a focus on animals since 2005. She often combines the two bringing urgent, timely information about animals-in-housing to the housing industry.

Today Jo’s career consists of an unexpected alchemy of public speaking and writing on topics that blend lifelong passions and multiple career experiences. Regardless of topic or audience, Jo’s aim is to inform, empower, and inspire with historical and relatable context, understandable concepts, and bottom line considerations.

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