workplace-investigations-101-how-to-conduct-your-investigation-like-a-pro

Workplace Investigations 101: How to Conduct your Investigation Like a Pro

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Live Webinar | CEU Approved

  • 90 minutes

When we think of workplace investigations, the most common thought is that of investigating harassment complaints.

But workplace investigations are often necessary to discover, prevent and address other problems - such as theft, safety or OSHA issues, retaliation, vandalism, substance abuse, social media violations, company policy violations, and so on.

As an employer you have a duty to investigate, and as an employee, you have an obligation to cooperate with the investigative process. But what if you have a recalcitrant complainant, wrongdoer or witness?

You know that documentation and writing a final report are critical aspects of an investigation process - and should begin as soon as an employee makes a complaint.

But do you know how to document the critical elements of a report so that you can minimize your liability? One of the first questions you need to consider is whether the complaint requires a full-blown formal investigation or a less formal resolution because the complaint is a minor policy violation.

Do you know what steps to take if you need to search an employee's desk, computer, smart phone or locker? And when should you include legal counsel, and what evidence do you need to gather?

Join this session by expert speaker Susan Strauss, who will answer all these questions - and teach you the art and science of conducting an investigation. Strauss will walk you through the best practices on how to conduct a fair and impartial investigation, and reduce your organization's risk of liability.

Session Highlights:

  • Identify what constitutes a complaint

  • Determine if an investigation is necessary

  • Discuss the steps of an investigation

  • Explore the intricacies of interviewing the accuser, accused and witnesses

  • Demonstrate good documentation

  • Differentiate between a formal and informal investigative procedures searches

  • Determine credibility

  • Discuss tips on whether someone is lying

  • Help you reach a conclusion following an investigation

  • Follow up with appropriate action based on the outcome of the investigation

  • Help you write a formal report outlining the investigation

Why You Should Attend:

Strauss will teach you how to identify what constitutes a compliant, how to determine if an investigation is necessary, and discuss the key steps of an investigation.

She will discuss the intricacies of interviewing the accuser, accused and witnesses - and show you how to create a safe environment in which to interview and establish rapport with your interviewees.

She will demonstrate the good documentation practices you should follow, and teach you how to differentiate between formal and informal investigative procedures.

Strauss will provide practical tips on how to detect when someone is lying, teach you how to conclude and follow up an investigation, and how to write a formal investigation report.

After attending this webinar, you will be able to conduct fair and impartial investigations that support a positive work environment, protect your employees, and decrease the risk of your organization's liability.

Who Should Attend:

  • VP of HR

  • All HR Directors, Managers, and Generalists

  • Director of Risk Management

  • Managers and Supervisors

  • Team Leads

  • HR Consultants


You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it at your convenience.

Susan  Strauss

Susan Strauss

Dr. Susan Strauss is a national and international speaker, trainer and consultant. She has worked as a psychiatric nurse and her undergraduate degree is in psychology and human services. Her specialty areas include discrimination, harassment, and bullying; management/leadership development, and organization development. She is a registered nurse and has functioned as a psychiatric nurse. She works as an expert witness for discrimination lawsuits. Susan also trains and consults with business, education, healthcare, law, and government organizations from both the public and private sector.

Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other television and radio programs as well as interviewed for newspaper and journal articles such as the Times of London, Lawyers Weekly, and Harvard Education Newsletter.

Susan has presented at international conferences in Botswana, Egypt, Thailand, Israel, Bali, Beirut and the U.S. She has consulted with professionals from other countries such as England, Australia, Canada, Beirut and St. Maartin, Israel, Bali, and Middle East. She has her doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and professional certificate in training and development.


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Edupliance is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.



This webinar has been approved for 1.5 HR (General) recertification credit hours toward California, GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

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